Privacy Policy

Online Booking

When you book online with Taprobane Travel or any of its affiliated websites, you will be required to enter details regarding the lead passenger i.e. Name, address, telephone number and email address. In addition to that you will be required to enter all the names and dates of birth of all travelling passengers. This information will be utilized by us to help us handle your booking. Additionally your name and travel details will be passed on to the airline from which the tickets will be purchased. Please note that your information may be subsequently passed on to certain government organizations as required by law.

Payment Details

As part of the booking transaction, we will collect payment details from you including your credit card details. Taprobane Travel will only use this information to gain payment for services rendered and your credit card details will be removed from our servers. In certain occasions we will contact you via telephone to confirm these details. Taprobane Travel will never request for your payment details via e mail and we urge you not to send such information via e mail and to use our secure payment portal to enter your credit card details.

Collection of Personal Information

All personal information given to use over the internet is protected by Secure Socket Layer (SSL) technology to ensure your privacy and safe transmission. Your information will be stored on secure file servers protected by industry standard firewalls. Data is backed up on secondary servers and tape backup. You can contact us on info@taprobanetravel.co.uk at anytime to inquire about the details we hold on you.

Using your personal information

Personal information submitted to us via this website will be used for the purposes specified in this privacy policy. We may use your personal information to: improve your browsing experience by personalizing the website enable your use of the services available on the website provide you with the services purchased through our site send statements and invoices to you, and collect payments from you send you email notifications which you have specifically requested send you our e newsletter and other news relating to our business which may be of interest to you, where you have signed up for such information via e mail or other means (you can unsubscribe from marketing communications at any time) deal with enquiries and complaints made by or about you relating to the website keep the website secure and prevent fraud At no time will Taprobane Travel provide your personal information to a third party unless you have provided us your express consent. All our website financial transactions are handled through our payment services provider. We will share information only to the extent necessary for the purposes of processing payments you make via our website, refunding such payments and dealing with complaints and queries relating to such payments and refunds.

Email Alerts

Taprobane Travel has an opt-in email alert service which requires your email address to sign up. Your e mail address will only be used for marketing useful information about Taprobane Travel services and offers. We will not rent, sell or share your e mail address with any third party. You can unsubscribe from our emails anytime by emailing us at unsubscribe@taprobanetravel.co.uk. If you are unable to do so please email webmaster@taprobanetravel.co.uk and specify the email address you want removed from our mailing list.

Security of your personal information?

We take reasonable technical and organizational precautions to prevent loss of, misuse of or the alteration of personal information provided by you. All personal information given to use over the internet is protected by Secure Socket Layer (SSL) and in addition to password and firewall protection. Due to the inherent nature of the internet however, we cannot guarantee the security of the data sent over the internet. You are responsible for keeping your password and user details confidential. We will not ask you for your password (except when you log in to the website).

Cookies

Cookies are small digital signature files that are stored by your web browser that allow your preferences to be recorded when visiting the website. They may also be used to track your return visits to our sites. We may use both session cookies and persistent cookies on the website. Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date. We will use the session cookies to: keep track of you whilst you navigate the website keep track of items in your shopping basket prevent fraud and increase website security We will use the persistent cookies to: enable our website to recognize you when you visit keep track of your preferences in relation to the use of our website We use Google Analytics to track the number of visitors and their behaviors on our website.

Logging

Taprobane Travel logs all activity on its web sites for: System administration reasons, i.e. tracking faults with the sites. For planning purposes & to monitor effectiveness of campaigns and to keep track of the most visited destinations. This tracking will store the IP address of your computer and the pages you visit on our site. We will not associate this with any personal information and this information is only used for planning and troubleshooting. We use this information for our own purposes and do not pass this information on to third parties (with the exception of general trend information).

Links to other Websites

The Taprobane Travel website may contain links to other websites for ease of use. However, once you have clicked a link and left our website it should be noted that we do not have control over that website. Thus we are not responsible for the protection of any information you provide while visiting such a site. Please ensure that you read the privacy statement applicable to the website in question prior to providing personal information.

Policy amendments

We reserve the right to update our privacy policy from time to time. You should check this page periodically to ensure that you are happy with any changes made by us.

How to Reach Us

If you have any question about this Privacy Policy (or travel planning and product purchase), kindly contact us at:

NEW CUSTOMER

Customer Service

0207 434 3921

customerservice@taprobanetravel.co.uk

Sales